Card Reader Troubleshoot

Understand different statuses of the Checkout Card Reader. Identify and troubleshoot potential issues.

Stripe Reader M2 (newer white Stripe reader)

When paying with a card tap, you may encounter a number of different responses from the card reader.

For more details on the Stripe Reader M2 and the various status indicators please see Stripe's M2 Documentation.

BBPOS Stripe Reader (older, discontinued black Stripe reader)

Your BBPOS card reader has a single LED light. It may show different colors & patterns to indicate different statuses. Please refer to the list below of possible statuses:

Light	Meaning
None	Card reader is off
Flashing blue every second	Card reader is on and ready to connect to a device. Will turn off after 5 minutes of inactivity.
Multicolored flashing	Card reader has been discovered using Bluetooth Proximity and is ready to connect.
Steady blue	Card reader is connected to a device.
Flash blue every 5 seconds	Card reader is in standby mode. Remains in standby indefinitely.
Alternating red & magenta	Card reader is charging.
Flashing red	Card reader's battery is low.
Rapidly flashing blue & red	Card reader has finished installing a software update.