Card Reader Troubleshoot
Understand different statuses of the Checkout Card Reader. Identify and troubleshoot potential issues.
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Understand different statuses of the Checkout Card Reader. Identify and troubleshoot potential issues.
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Your card reader has a single LED light. It may show different colors & patterns to indicate different statuses. Please refer to the list below of possible statuses:
Light
Meaning
None
Card reader is off
Flashing blue every second
Card reader is on and ready to connect to a device. Will turn off after 5 minutes of inactivity.
Multicolored flashing
Card reader has been discovered using Bluetooth Proximity and is ready to connect.
Steady blue
Card reader is connected to a device.
Flash blue every 5 seconds
Card reader is in standby mode. Remains in standby indefinitely.
Alternating red & magenta
Card reader is charging.
Flashing red
Card reader's battery is low.
Rapidly flashing blue & red
Card reader has finished installing a software update.
When paying with a card tap, you may encounter a number of different responses from the card reader.
